Privacy Policy

1.WHAT PERSONAL DATA DO WE COLLECT?

We will gather the Personal Data that you provide to us directly on contacting us using the contact forms available on the website or via the email addresses available or which you provide to our commercial agents.

1.1. Personal data that you provide to us directly

The Personal Data categories that we will collect directly from you include:

1. Identification details: full name;
2. Contact data: telephone number, email, mobile telephone number and country of residence and location of the device);
3. Other data: such as the name of the company where you work or which you represent;
4. Information that we collect automatically: you will find additional information about the use of Cookies in our Cookies Policy.
5. Unique identifiers for our Services (your user name and password).
6. Information about the use you make of our products and services (requests submitted to the applications on our server).

2. HOW AND ON WHAT GROUNDS DO WE PROCESS YOUR PERSONAL DATA?

We use and process the Personal Data that we collect about you for the purposes and on the basis of the justification provided below:

1. We will process your personal data on the basis of our legitimate interest for the following purposes:

• To provide and personalise our Services;
• To respond to your requests, queries or suggestions;
• To administer our Website;
• To protect the security and/or the integrity of our Website and IT infrastructure;
• To understand how you use our services, thanks to which we can improve and continue to develop the functionality, performance and support available on our Website, which may involve providing anonymous statistical information about our visitors (this information will not be used to identify a specific user);
• As mentioned in Section 4 of this Privacy Policy, among others, for communications to any of our employees, officials, agents, business partners, who process Personal Data for the purposes described in this Privacy Policy;
• With a view to allowing third-party service providers and suppliers hired by DAXO RETAIL access to personal data in order to provide us with the services required to fulfil the objectives described in this Privacy Policy;
• When DAXO RETAIL processes Personal Data on the basis of its legitimate interest, it will always conduct a balancing test with a view to ensuring that your interests or rights and fundamental freedoms do not prevail over our own legitimate interests.

1. We will process your Personal Data for the following purposes, provided that you have given your prior consent:

• To send you electronic newsletters or other commercial and/or promotional communications about DAXO RETAIL’s products and services, which you may consult at www.daxoretail.es, as well as events and news related to our activities by means of ordinary mail, email, mobile applications or other equivalent media; and
• For any other purpose that you are informed of when you furnish your personal data to us, provided that you have given your prior consent for each specific processing. For example, we shall secure your consent to process and use certain types of Personal Data when we are obliged to do so by Law (e.g., in relation to our direct marketing actions, Cookies and Identification Technologies or when we process sensitive data)
• 2. We shall also process your Personal Data in order to guarantee an optimal level of compliance with the applicable legal obligations to which DAXO RETAIL is subject.

       3. WHAT RIGHTS DO YOU HAVE TO YOUR PERSONAL DATA?

You have certain rights in relation to your Personal Data, without prejudice to the provisions of the local legislation. These rights include:

• To know how we are processing your Personal Data and to access such Personal Data that DAXO RETAIL has about you. 
• To request that any inexact or incomplete Personal Data be rectified;
• To request the erasure of your Personal Data when they are no longer necessary for the purposes for which they were collected, in accordance with the applicable legislation;
• To limit the processing of your Personal Data in certain circumstances (in which case we will only process Personal Data to exercise and/or defend DAXO RETAIL’s rights);
• To object to the processing of your Personal Data, taking into account certain circumstances and for reasons related to your specific situation (in which case we shall only process the Personal Data for imperative legitimate reasons or to exercise and/or defend DAXO RETAIL’s rights);

This includes the right to object, at any time, and for reasons related to your specific situation, to our processing of your Personal Data on the basis of our legitimate interests or those of a third party, in which case we shall stop using your Personal Data unless we have legitimate grounds to continue to use them.

• To exercise your right to data portability, which will allow you to receive the Personal Data in a usable electronic format for your own purposes and for different services without any impediment to the use thereof, including transmission to a third party.
• To withdraw, at any time, the consent you have given in relation to a given processing.

You are advised to contact us in order to update or correct your personal information as soon as it changes or if the Personal Data we have about you are inaccurate.

DAXO RETAIL undertakes to protect your Personal Data as established in this Privacy Policy and pursuant to the applicable legislation. If you wish to submit any query or would like to ask for additional information about how to exercise your rights, do not hesitate to contact us at marketing@daxoretail.es, attaching a copy of your National Identity Card or equivalent identification.

4. HOW AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

DAXO RETAIL will share your Personal Data with third parties in the following circumstances:

• Service providers and business partners. We will allow our service providers and business partners, who engage in maintenance, IT and management services and other commercial operations for us, to access your Personal Data for the purpose of attending to your request through the website.
• In order to send you electronic newsletters or other commercial communications about our own services, as well as about events and news related to our activities by means of ordinary mail, email, mobile applications or similar media with your prior consent.
• Assets purchasers and merger. We will share your Personal Data with any third party who buys, or to whom we transfer all or almost all of our assets and businesses, or with anyone with whom we engage in a merger, consolidation, integration or similar restructuring. In the event of any such sale or transfer, we will make every reasonable effort to ensure that the organisation to which your Personal Data are transferred processes them in a way that is consistent with this Privacy Policy.

5. HOW DO WE PROTECT YOUR PERSONAL DATA?

We apply technical and organisational measures to guarantee a level of security suited to the risk to the Personal Data that are processed. The purpose of these measures is to guarantee the ongoing integrity and confidentiality of the Personal Data. We evaluate these measures on a regular basis in order to guarantee data processing security.

6. FOR HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We shall retain your Personal Data for the duration of the contractual relationship with you. When this relationship ends, we shall retain your Personal Data for a period of time that will allow us to:

• Keep commercial records for the purpose of analyses and/or audits;
• Fulfil the retention requirements provided for in the applicable regulations;
• Defend or bring any legal action, current or potential; and
• Process any claim related to the services.

We shall delete your Personal Data when they are no longer necessary for these purposes.

If there is information which for technical reasons we cannot delete completely from our systems, we shall take adequate measures to prevent any further processing or use of such data. 

7. INTERNATIONAL DATA TRANSFERS

Your Personal Data may be transferred to and stored and processed by companies and organisations abroad for the purposes for which you have provided your express consent. Otherwise no type of international transfer will take place.

8. CONTACT US

DAXO RETAIL is the data controller in relation to the Personal Data that we collect and process. If you have any questions or queries about the processing of your Personal Data, contact marketing@daxoretail.es. 

We are committed to collaborating with you in order to obtain an equitable resolution of any privacy-related claim or query. Nevertheless, if you consider that we have failed to assist you in your claim or your query, you are entitled to file a Data complaint at https://www.agpd.es/portalwebAGPD/index-ides-idphp.php. 

9. CHANGES TO THIS PRIVACY POLICY

You have the right to request a copy of this Privacy Policy using the aforementioned contact details. This Privacy Policy is subject to any changes that may be deemed necessary from time to time.

We will inform you of any changes made to this Privacy Policy. In cases in which any changes in the Privacy Policy have a basic impact on the nature of the processing or have a substantial impact on you in any other way, you will be informed in advance in order to give you the opportunity to exercise your rights (for example, and among others, to object to processing).

Similarly, and to the extent that daxoretail.es uses your consent to perform any of its processing activities, we will make sure that we request such consent from you when the aforementioned changes may have a substantial impact on the processing in question before these changes take effect.

10. USE AND MANAGEMENT OF COOKIES

A cookie is a file that is sent for the purpose of requesting permission to be stored on your computer, and when you accept, the file is created and the cookie is used to collect information about web traffic and also to facilitate future visits to a frequent website. Another function of cookies is that websites can use them to recognise you individually and therefore give you the best personalised service possible on the website.

Our website uses cookies to be able to identify the Sites that are visited and with what frequency. This information is used solely for the purpose of statistical analysis, and the information is subsequently deleted permanently. You can delete cookies from your computer at any time. However, cookies help websites to deliver a better service, they do not provide information about your computer or about you unless you so wish and you permit this directly when you visit a website. You can decline the use of cookies, although most browsers accept cookies automatically because this helps to provide a better web service. You can also change your computer’s settings to decline cookies. If you decline them, you may not be able to use some of our services.